Urban Affinity Frequently Asked Questions (FAQ)

Welcome to our FAQ page! Here, you’ll find answers to common questions about shopping with Urban Affinity.

1. Orders

Q: How do I place an order?
A: Simply browse our website, add your desired items to the cart, and proceed to checkout. You can pay as a guest or create an account for a faster checkout next time.

Q: Can I modify or cancel my order after placing it?
A: Please contact us at 020 3545 1182 / info@urbanaffinity.com within 24 hours of placing your order. If your order has already been dispatched, modifications or cancellations may not be possible.

Q: How can I track my order?
A: Visit our Track Your Order page, enter your order number and email address, and you’ll see the latest updates on your package.

2. Shipping

Q: What are your shipping options?
A: We offer Standard and Express shipping within the UK and International shipping to select regions. Visit our Shipping Policy for full details.

Q: How long does delivery take?
A:

• Standard Shipping: 3–5 business days
• Express Shipping: 1–2 business days
  Delivery times for international orders may vary based on location.

Q: Do you offer free shipping?
A: Yes, we offer free standard shipping for orders over £ 100

Q: Do you ship internationally?
A: Yes, we ship to select international destinations. Additional customs duties or taxes may apply, which the customer is responsible for.

3. Returns & Refunds

Q: What is your return policy?
A: We accept returns within 30 days of delivery for unused, undamaged items in their original packaging. Visit our Return Policy for detailed instructions.

Q: How do I start a return?
A: Contact us at [insert email/contact form link] with your order number and reason for return. We’ll guide you through the process.

Q: How long does it take to get a refund?
A: Refunds are processed within 14 business days of receiving the returned item(s) and will be issued to the original payment method.

4. Payments

Q: What payment methods do you accept?
A: We accept major credit and debit cards (Visa, Mastercard, American Express) and PayPal.

Q: Is my payment information secure?
A: Yes, all payments are processed securely through encrypted systems. Urban Affinity does not store your payment details.

5. Products

Q: Are your products authentic?
A: Yes, we guarantee the authenticity and quality of all our products.

Q: What if an item is out of stock?
A: You can sign up for restock notifications on the product page or contact us to check availability.

6. Accounts

Q: Do I need an account to shop?
A: No, you can checkout as a guest. However, creating an account allows you to track orders, save your information, and enjoy a faster checkout experience.

Q: I forgot my password. How can I reset it?
A: Click the “Forgot Password” link on the login page and follow the instructions to reset your password.

7. Customer Support

Q: How can I contact Urban Affinity?
A: You can reach us via:

• Email: info@urbanaffinity.com
• Phone: 020 3545 1182
• Live Chat: 

Our team is available Monday to Friday, , e.g., 9 AM – 5 PM GMT 

If you didn’t find the answer to your question here, please don’t hesitate to get in touch. We’re happy to help!

Thank you for shopping with Urban Affinity!